SHIPPING
- When
will I get my order?
If the items on your order are on our shelves, we'll get them out
to you immediately.
Let us know when you order if you have a deadline - and we'll let
you know if we have a problem getting it to you.
Framed prints and carpets must be ordered to your specification and will
generally take several weeks.
- What
are your shipping charges?
A shipping and handling charge of $6.95 will be added to orders totalling
less than $60.00.
Shipping charges of 10% will be added to orders totalling $60.00 to
$499.00.
Shipping charges of 8% will be added to orders totalling $500 to $999.00.
Shipping charges of 5% will be added to orders totalling $1000.00
to $2000.00.
Shipping is FREE for orders totalling over $2000.
-
Can I pay a little extra to get my order faster?
BLUE LABEL UPS: If the items on your order are on our shelves,
we can send your order out so that you will get it in two business
days (for example, if you order before 8:00 am. EST on Monday, you
will have it by Wednesday). Add an additional $11.75 for this shipping
option. This shipping option is not available for certain
orders.
ORANGE LABEL UPS: We can also send your order out so that you
will get it in three business days (for example, if you order before
8:00 am. EST on Monday, you will have it by Thursday). Add an additional
$7.75 for this option.
Please indicate the rush shipment option that you prefer under "Special
Instructions" in our shopping cart or indicate your special shipping
needs by leaving an email message by clicking on "Contact Us"
in the menu bar.
The extra charge for rush shipping will not show up on the shopping
cart, but it will be added at the time of shipment. This
shipping option is not available for certain orders.
- How
will you ship the art print I'm ordering?
The best way to get your print to you, without creases, is to roll
it in a shipping tube - so that's what we do. We never fold
a print. We want you to be able to frame it and hang it with pride.
-
Do you ship internationally?
Sorry, we have discontinued international shipments.
- PAYMENT TERMS
- What credit cards to you accept?
MasterCard, VISA, Discover
You can use credit cards safely on our shopping cart or you can FAX your order with credit card number to 843-671-4665.
- Where can I mail my order with check or credit card info?
To: Child Graphics Company
Po Box 5612, Hilton Head Island SC 29938
We'll ship your order as soon as we receive payment.
- Can you send out my order and bill me?
We have to have payment before we send orders to individuals.
However, we do accept purchase orders from and bill schools and libraries.
FRAMING
- There's
no frame shown with the print I want. Can you frame it?
Let us know which print you're interested in - and we'll let you know
whether we can put in a frame for you.
- There
is a frame shown with the print I want, but I'd prefer another style
frame. Can you frame it in a different style?
We usually have alternatives available for you especially if the print
you're ordering is framed in a standard size frame (ie: 16" x
20", 11" x 14", 18" x 24").
AVAILABILITY
- I'm
looking for a piece of art by a certain artist (or about a certain
topic). Do you have it stashed away in your art files?
Could be! Who's the artist? What's the topic?
- Do
you have a teacher guide for the novel I'm teaching this year? I don't
see it on your list of Novel Units.
It's possible we have it but don't have it shown. What is the title?
SAMPLES
- Can
you send me a sample?
Sorry - we've tried sampling programs, but they don't work well for
us. However, you are free to return any of our products (except unframed/unmatted
posters) if you are not satisfied.
CARPET
SAFETY STANDARDS
- We're
interested in one of your activity carpets, but we have to meet certain
safety requirements. Will your carpets meet them?
Probably. Our carpets are designed to meet the rigid fire and safety
standards set up by schools and other public institutions. We can
fax or mail the specifications to you.
PURCHASE
ORDERS
- I'm
ordering for a school. Do you accept purchase orders?
All the time.
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